How to add Super Payments to your BigCommerce store

Super Payments is a widget that enables BigCommerce businesses to accept payments securely while providing customers with cash rewards and instant refunds.

Compatibility

The BigCommerce extension supports the Stencil theme only. Older themes that are no longer supported by BigCommerce are not supported.

1. Create Your Super Payments Business Account

Sign up for your Super Payments Business Account.

2. Add Your Cash Reward

On the initial dashboard, click on Add a Cash Reward, and add your desired percentage.

3. Create a BigCommerce Integration

Once you are signed up, go to Settings -> Payment methods on the business portal.

4. Generate Super Integration API Keys

Generate your API keys in your business portal. You'll need a Confirmation ID and API key to finalize the app installation setup.

5. Install the Super Payments App on your BigCommerce store

Open the BigCommerce backoffice for your store and navigate to Apps, MarketPlace.

Search for Super Payments.

Select the Super Payments app listing and select Get This App.

Navigate through to your BigCommerce login and when presented with the App Installation screen, click Install.

You should be presented with the app interface as shown below.

6. Complete the app setup

Provide the Super integration keys created at 3. Generate Super Integration API Keys and click Save.

Setup the Money Order payment method by clicking the Start Setup button and then the Go to Setup button on the popup.

Money Order settings

Display Name:

Super Payments

Available Countries:

United Kingdom

Payment Information:

Pay via Bank App

Click Save and return to the Super app interface. All status indicators should be green:

7. Configure the Super Marketing Assets

Using Super as a checkout method with cash rewards enabled increases conversion rate and average order value. Customers should be made aware of the cash rewards early in their shopping journey.

Messaging and checkout positioning can be configured from the app interface.

8. Verify the Installation

Check that the following are displayed correctly:

• Marketing assets on the Top level banner, Product detail page, Cart page, and Checkout page.
• Super Payments is available as a checkout payment method.
• Make a test payment to confirm the setup and verify that the order is reflected in your store's orders.

9. Issuing Refunds from BigCommerce

Refunds can be issued directly from the Super business portal transactions list, or from the BigCommerce backoffice.

Select the Refund option from the Orders list:

Choose Super Payments or Third Party Provider and click Confirm Refund.

10. Troubleshooting

If Super is not visible on the checkout page:

1. Verify that the checkout theme includes footer scripts in the theme file.
2. For multi-storefronts, navigate to Channel Manager and select Edit theme for the relevant Storefront.
3. Select Theme Styles, followed by Edit Theme Files.
4. From the theme editor, check if the snippet {{{ footer.scripts }}} is included below {{{ checkout.checkout_content }}}. If not, add it and save.

Frequently Asked Question

Q - I found a bug, what do I do? A - Please reach out via support@superpayments.com.

Q - Help! I need support with getting Super running. A - Contact your designated Payment Specialist or reach out via support@superpayments.com.

Q - How do I remove the Super Payments Plug-in? A - Sign into the BigCommerce Admin, go to Settings -> Payments, scroll down to Offline Payment methods, disable the Money Order method, and delete the script entry.