Super for Customers – Super Payments
Amazon, Nike, Adidas & More
- How are you able to offer rewards with these brands
- Payment has been taken but I haven't received a confirmation from the brand
- I've tried applying the gift card but it doesn't work
- I have returned an item but haven't received a refund
- I've changed my mind and I want a refund
Cash Rewards
- What are your Terms and Conditions?
- My reward isn't coming off the total amount, what do I do?
- What is my order status?
- Do cash rewards expire?
- My reward has not been updated in my wallet. What do I do?
- Can I have multiple rewards for the same merchant?
Paying with Super
- Can I use Super in physical shops?
- Where can I see my transactions?
- How long will it take for my payment to process?
- How does Super appear on my bank statement?
- How does Super process my payment?
- What is Open Banking?
Refunds and Returns
- Can I get a refund if I've used a reward on my purchase?
- How long does it take to get my refund?
- Why is my refund less than I expected?
- What happens if my reward has expired?
- Will my reward be refunded if the product/s I returned was purchased entirely with my reward?
- How can I contact customer service if I have questions about reward refunds and returns?
Account Info
- How do I join?
- Are there any restrictions to joining?
- What languages does Super Support?
- How do I delete my account?
- How do I unsubscribe from receiving emails?
- What information did you collect?
About
- What is Super?
- Who is behind Super?
- Is Super free?
- What information do I need to signup?
- How do I use Super?
- What countries does Super operate in?
Technical Information
- What e-commerce integration plug-ins does Super support?
- I have a question about the order I placed
- How do I know my transaction has gone through?
- My transactions/rewards aren’t showing
- I have a different phone number now. How can I get back into Super and access my account?
- How do I enable/disable notifications?